Managed IT Support Services That Transform Your Business
For many companies, the demands in time and knowledge required to manage their IT infrastructure can be a challenge. One approach is to outsource to a Managed Service Provider (MSP) delivering a range of services for the complete management and support of their client’s IT.
As a leading MSP in Gibraltar, Specifix deliver services to support and manage their clients IT that include infrastructure, end users, applications, cloud technologies and cyber security.
Many businesses have chosen to switch their managed IT services to us to benefit from our high customer service levels
If you are looking to outsource your IT, or change your IT provider, our managed IT services offer you the expertise and reliability for a fixed monthly cost. We deliver all our managed IT services on a proactive basis with an easy to understand monthly contract with no hidden costs that clearly outlines the agreed Service Level Agreement (SLA).
Why Choose Specifix
Reactive
Fast and friendly team of skilled and qualified engineers. Unlimited on-site & remote technical support
Available
Direct access via phone, email, secure portal & chat app Support Desk open between 8am to 6pm, emergency 24/7 on-call.
Knowledge
Our engineers are familiar with your technical environment. Encrypted secure storage of information, maintain by audits and monthly on-site reviews.
Responsive
High Service-level Agreement (SLA), certified engineer on site within the hour. 3rd party vendor liaison included- no passing the buck
Flexibility
Complete managed support, remote hands or simple holiday cover. Our flexible approach allows us to work with you the way you want.
Business Continuity
Secure off-site backup, recovery of complete server, email or document. Long term retention for regulatory compliance.
Guarantee
No lengthy contractual agreements.
We believe if you’re unhappy with our service you have the right to leave at any time.
Transparency
Monthly reports itemising each support incident with description of work and time. Single point of contact with dedicated Account Manager.
Network Operations Centre
Our support team are responsible for identifying issues and making quick decisions on how to resolve them.
Through the NOC (pronounced “knock”), Specifix gain full visibility into their clients environment, so they can detect anomalies and take steps to prevent problems or quickly resolve issues as they emerge.
The NOC oversees the status of infrastructure, applications and devices, monitored on dashboards by the support desk, with alerts emailed directly to engineers.
Specifix management services also include monitoring customer support calls and help desk ticketing system, with reports available to clients and reviewed for repeat incidents so a permanent resolution can be found, the NOC plays a huge role in ensuring a positive customer experience.
With backup generators our NOC remains operational during power outages.